Cancellation & Refund Policy

CANCELLATION / REFUND POLICY for Physical Orders:

1. Please write to us on cs@ulgworld.in case you wish to cancel your buy order or sell order. However, we will not be able to cancel an order if the shipment is already in transit.
2. To return products that are damaged in transit or in case a wrong product is delivered, please contact customer support by email on cs@ulgworld.in within 24 hours of delivery. A pre-owned game will not be eligible for return towards minor transit box damage. Brand new products will not be eligible for return if the manufacturer packaging has been opened. Any return requests later than 24 hours after delivery will not be entertained with regards to a damaged or wrong product being delivered.
3. All Pre-owned games carry a 7-day return policy from the date of delivery. All our Pre-owned discs carry our logo stamp to facilitate easy returns in case of any issue and to avoid fraudulent claims. No returns shall be entertained if the stamp is tampered with. Only the discs containing our logo stamp will be eligible for return/replacement under any circumstances.
4. In the event of return of product due to non-functionality, we will schedule a return pickup and the product received will be tested and a replacement will be provided subject to no physical damage on the product and also it satisfying the policy defined in point no.3. No replacement will be provided if the product is in perfectly functional condition and the same will be returned back to the user after the payment of necessary shipping charges.
5. pre-owned hardware comes with a 1-month warranty (30 days) from our end from the date of delivery. In the event of any issue occurring in the product, the same has to be informed to us immediately to process for servicing. If an issue is noticed within 7 days from the date of delivery, the product will be replaced. If an issue is noticed after 7 days and before 30 days, the product will be serviced through our vendors and will be sent back to the user, the user will have to bear with us for the time period taken by the vendor to service and fix the product. Warranty becomes void in case the product has physical damage or repaired or the warranty seal is tampered with.
6. Warranty claims for brand new hardware which come with manufacturer’s warranty (details if mentioned on the description of the product) will have to be claimed directly with authorized service centres of the manufacturer.
7. A processing fee of 3% including taxes will be charged on cancellation of prepaid orders with payment method as Razor pay payment gateway before dispatch. In case the product cannot be dispatched due to a fault of (E.g. Out of Stock), then this fee would not be charged. In case of the payment method being store credit, the refund would be credited back to store credit only.
8. Any request for cancellation of orders once dispatched shall not be entertained.
9. We provide refund only in case of non-availability for the same product for replacement and for following conditions :

Damaged or Faulty Product(s). Wrong Product(s) delivered which are not as per your order. Cancellation of order before dispatch. Cancellation of order due to stock unavailability.

10. Please allow up to 7 working days for your refund to be processed.
11. Refund would be processed directly to the original mode of online payment and cannot be refunded to alternative modes of payment.

CANCELLATION / REFUND POLICY for Digital Orders:

Digital Orders cannot be cancelled

Refund will not be issued due to customer’s dissatisfaction with the product once code has been delivered to him.

Refund will not be issued if the customer has bought the wrong game once the code has been delivered to him.

In certain cases (Unprocessed transactions), refund will be processed only through the same mode of payment i.e., payment to same account which has been used during the transaction. 3% cancellation charges will be deducted on refund amount.