Terms of Service

Domain name www.ulgworld.in (hereinafter referred to as “Website”) is owned by Ultimate Game World with its registered 60/2/4b lake road beside Buddhist temple near dhakuria bridge

Your use of the Website and its services and tools are governed by the following terms and conditions as applicable to the Website including the applicable policies which are incorporated herein by way of reference. If you transact on the Website, you shall be subject to the policies that are applicable to the Website for such transaction. By mere use of the Website, you shall be contracting with Ultimate Game World and these terms and conditions including the policies constitute your binding obligations, with Ultimate Game World.

These Terms of Usage govern your access and use of this Site. By accessing or using this Site you agree to be bound by these Terms of Usage and to any additional guidelines, restrictions, or rules that may be posted in connection with specific sections or services of this Site. All such additional posted guidelines, restrictions, or rules are hereby incorporated by reference into these Terms of Use. You are responsible for maintaining the confidentiality of the password and account, and are fully responsible for all activities that occur under your account. You agree to immediately notify Ultimate Game World of any unauthorized use of your password or account.

Ultimate Game World reserves the right to make changes to this Site and to these Terms of Usage at any time without prior notice. You should review these Terms of Usage each time you access this Site.

You also agree that we may provide all communications (including marketing communication) to you electronically by posting them on our website or, at our election, by sending an e-mail to the e-mail address you provided to us when you registered at our website or by calling on your registered phone number or by sending promotional SMS to the mobile number registered on our website. You also agree that we may provide all service implicit communications with regards to your order and account to the registered mobile number and email address.

All the terms and conditions and/or any transactions occurring online at www.ulgworld.in are subject to the laws of KOLKATA, India. Ultimate Game World is not responsible for the delay and/or damages resulting from Acts of God, Pandemics and from other actions, both governmental and otherwise, including but not limited to war, riot, seizure, and embargo. The Buyer’s order shall be deemed an acceptance of the Seller's terms. The Terms and conditions shall in all respects be governed by jurisdiction of the Courts of KOLKATA, India. All orders are subject to acceptance by Ultimate Game World . We reserve the right to reject any order at any time without recourse. We also reserve the right to change the price at any time even after we receive the order.

CANCELLATION / REFUND POLICY for Physical Orders:

1. Please write to us on cs@ulgworld.in in case you wish to cancel your buy order or sell order. However, we will not be able to cancel an order if the shipment is already in transit.

2. To return products that are damaged in transit or in case a wrong product is delivered, please contact customer support by email on cs@ulgworld.in within 24 hours of delivery. A pre-owned game will not be eligible for return towards minor transit box damage. Brand new products will not be eligible for return if the manufacturer packaging has been opened. Any return requests later than 24 hours after delivery will not be entertained with regards to a damaged or wrong product being delivered.

3. All Pre-owned games carry a 7 day return policy from the date of delivery. All our Pre-owned discs carry our logo stamp to facilitate easy returns in case of any issue and to avoid fraudulent claims. No returns shall be entertained if the stamp is tampered with. Only the discs containing our logo stamp will be eligible for return/replacement under any circumstances.

4. In the event of return of product due to non functionality, we will schedule a return pickup and the product received will be tested and a replacement will be provided subject to no physical damage on the product and also its satisfying the policy defined in point no.3. No replacement will be provided if the product is in perfectly functional condition and the same will be returned back to the user after the payment of necessary shipping charges.

5. Pre-owned hardware comes with a 1 month warranty (30 days) from our end from the date of delivery. In the event of any issue occurring in the product, the same has to be informed to us immediately to process for servicing. If an issue is noticed within 7 days from the date of delivery, the product will be replaced. If an issue is noticed after 7 days and before 30 days, the product will be serviced through our vendors and will be sent back to the user, the user will have to bear with us for the time period taken by the vendor to service and fix the product. Warranty becomes void in case the product has physical damage or repaired or the warranty seal is tampered with.

6. Warranty claims for brand new hardware which come with manufacturers warranty (details if mentioned on the description of the product) will have to be claimed directly with authorized service centers of the manufacturer.

7. A processing fee of 3% including taxes will be charged on cancellation of prepaid orders with payment method as Razor pay payment gateway before dispatch. In case the product cannot be dispatched due to a fault of Ultimate Game World (Eg. Out of Stock), then this fee would not be charged. In case of the payment method being store credit, the refund would be credited back to store credit only.

8. Any request for cancellation of orders once dispatched shall not be entertained.

9. We provide refund only in case of non availability for the same product for replacement and for following conditions :

Damaged or Faulty Product(s).

Wrong Product(s) delivered which are not as per your order.

Cancellation of order before dispatch.

Cancellation of order due to stock unavailability.

10. Please allow up to 7 working days for your refund to be processed.

11. Refund would be processed directly to the original mode of online payment and cannot be refunded to alternative modes of payment.

CANCELLATION / REFUND POLICY for Digital Orders:

Digital Orders cannot be cancelled

Refund will not be issued due to customer’s dissatisfaction with the product once code has been delivered to him.

Refund will not be issued if the customer has bought the wrong game once the code has been delivered to him.

In certain cases (Unprocessed transactions), refund will be processed only through the same mode of payment i.e. payment to same account which has been used during the transaction. 3% cancellation charges will be deducted on refund amount.

Refunds will not be issued if customer’s computer does not meet the minimum product requirements.

Disclaimer for Pre-owned games sold by us:

1. The dlc code if any with the game will not be included.

2. The manual booklet may not be included.

3. The art cover may not be same as the one seen on product page as there is a possibility of the developer releasing the game with different designs of art cover over a period of time.

4. The game boxes that contain two discs may have the disc holder clip broken on the inside.

5. The region of the disc may not be Indian, although we guarantee complete gameplay to be available on the disc from the base game.

6. The free digital upgrade for PS5 version through a PS4 disc is not guaranteed.

7. The game box may contain minor damages which does not affect the game in any way.

Disclaimer for games rented by us:

1.All our games discs carry our logo stamp to facilitate easy returns in case of any issue and to avoid fraudulent claims. membership will be cancelled without any refund if the stamp is tampered with.

2.We will call remind the customer before your pick-up date if the customer doesn't return the game three days after pick up date late fees will be charged

3.In case game disc damaged by customer end customer has to pay full game charges else membership will cancelled

4. All game disc will of Indian region and only games that release in INDIA will be available

SHIPPING POLICY

1. We offer Free Shipping on all orders regardless of Prepaid or COD orders.

2. All shipments will be packed safely and securely to prevent damage in transit.

3. Orders placed before 12:00 PM IST, on a business day will be shipped out the same day, orders placed after would be shipped the following day. We would always try to ship the product as early as possible.

4. We ship our products through reputed Courier partners such as BlueDart, Delhivery, FedEx, Xpressbees which are the best in business and through DTDC or Speed Post for remote locations.

5. You can drop us a mail at cs@ulgworld.in with your order details before your order is shipped in case you have any courier preference and we will try our best to fulfil the same.

6. Transit time is typically 1-2 business days for Metro cities / state capitals and 3-4 business days for other cities. It may take a little longer for very remote locations.

7. Shipment details and tracking link will be sent to your Email once the product is dispatched and the same will also be updated in My Account.

8. Pre-Order orders will be shipped on the release date of the game and the shipping details would be shared to you by Email on the date of dispatch.

9. We offer a free pickup facility through our courier partners for the games or other products you wish to sell to us. However, some of the pin codes are not serviceable. In that case we offer an option for you to self ship to us through your preferred courier and we'll reimburse you Rs.100 to cover the shipping cost borne by you.